Shipping & Returns
SHIPPING & RETURNS POLICY FOR THE WORN GALLERY
Thank you for choosing The Worn Gallery for your unique finds. We appreciate your business and aim to make your shopping experience as smooth and enjoyable as possible. Below you will find our Shipping and Returns Policy, which outlines key information regarding how we handle shipments and returns for both domestic (U.S.) and international orders, as well as our policy for exchanges and returns.
SHIPPING POLICY
Production and Shipping Times: Our items, given their unique nature, may require varying production times. Order are typically processed within 4-5 business days, though we strive to dispatch them sooner whenever possible.
Domestic (U.S.) Shipping: We are pleased to offer complimentary shipping for orders over $200 within the United States.
International Shipping: Our international shipping is facilitated through DHL Worldwide, FedEx International, Royal Mail (for UK orders), and DPD Standard (for European orders), allowing us to reach our global customers in most countries, with the exception of a select few due to various restrictions.
Please note that once an international shipment reaches its destination country, The Worn Gallery cannot be held responsible for any mishandling by local postal services. In such cases, it becomes the recipient's responsibility to liaise with their local postal services. Recipients are also responsible for any customs fees, taxes, and additional charges incurred.
Customs policies vary by country, and it may be necessary for recipients to sign documents to receive their packages. It is the recipient's responsibility to verify any potential fees with their local customs office. Should customs confiscate any items, refunds will only be issued if the items are returned to us in their original condition. We are unable to refund any shipping charges or fees paid to local governments for refused or returned orders.
RETURNS POLICY
Eligibility for Returns/Exchanges: We accept returns and exchanges for items purchased directly from our web store and shipped within the United States, with the condition that returns/exchanges are initiated for orders valued over $100, unless an item is marked as "Final Sale" on our website. Orders over $500 are eligible for exchange or store credit only.
To initiate a return or exchange, requests must be submitted within 2 days of receiving your item(s), and the return shipment must be sent to our facility within 14 days of the initial delivery. Items returned after this period may not qualify for a refund or store credit.
Items must be returned in new, unused condition, with all original tags attached.
Refunds will be processed to the original method of payment, excluding original shipping charges, except in cases of faulty or incorrect items shipped.
Exchanges are considered final sale and are not eligible for further returns or exchanges.
Returns will incur a $10 return charge deducted from the refund amount.
Returns/Exchange Process:
- Initiate: Start your return or exchange by emailing us at theworngalleryreturns@gmail.com.
- Approval: Our team will review your request against our returns policy. If approved, you'll receive a return confirmation and a shipping label for your return package, which you should send via any carrier that accepts USPS shipments within 14 days.
- Completion: Upon receipt of your returned item(s), you'll either be issued a store credit or a refund via the original payment method. For exchanges, a confirmation email will be sent detailing your new order.
Sale Items Policy: All sale or discounted items are final sale and cannot be returned or exchanged. Unapproved returns of sale or discounted items will not be eligible for a refund.
We hope this policy provides clarity on how we handle shipping and returns to ensure your satisfaction with every purchase from The Worn Gallery. Should you have any questions or require further assistance, please do not hesitate to contact us.